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111 E. 18TH St
Norfolk, VA 23517
theelement@steelheadmanagement.com
Phone: 757.347.8208

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Due to an increase in positive COVID 19 cases in t

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We offer an online resident feedback service, so that we can provide the best apartments, community, service and value.

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Element at Ghent is at Element at Ghent.

1 day ago

Due to an increase in positive COVID 19 cases in the area, our management offices will be operating virtually from November 28th through December 13th to do our part in limiting person-to-person contact to reduce the risk of spreading the virus. Our team is still available to assist you during normal business hours with anything. Rent is still due on the 1st and late as of midnight on the 5th. We do highly encourage you all utilize the resident portal to make a payment or contact the leasing office to complete a one time payment form or utilize the rent drop box. Our service team will now be responding to emergency calls only, and if necessary for preventative maintenance, delivering filters to the resident’s door. We will be accepting all work orders, but any non-emergency related items will be placed on hold until further notice. See below list of what is considered to be an emergency.

Emergencies include:
1.No heat or air conditioning
2.Electrical or gas failure of any nature
3.Overflowing toilet
4.Stopped-up/Clogged toilet (all times)
5.Water problems - leaks, broken pipes, running water onto any flooring surface
6.Malfunction of an essential appliance (refrigerator, stove, etc.)
7.No hot or cold water
8.Any unsecured entry (including windows)
9.Any threatening situation: fire, flood, severe weather, police action, protecting a crime scene (broken windows, locks, doors)

Visit our website at ElementAtGhent.com to send us a message through the resident portal or contact us at theelement@steelheadmanagement.com or (757) 663-7545 to leave a message for us to return during business hours. If you are experiencing a maintenance emergency please call (757) 663-7545 and press #3 to leave a message with on call maintenance ... See MoreSee Less

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Office Hours

Monday-Friday 9am-6pm
Saturday 10am-5pm
Sunday: closed